I've had such appalling customer service from Cow and Gate that I told them we were switching to Aptamil....and have just noticed that it's part of the same company. Damn.
The problem arose when I noticed that the instructions on their follow on milk tell you to beware of "scolding". Since I assumed they meant "scalding", I thought I should check the provenance of the milk. Read this story to see why I might have panicked....
I called the customer service department. Not interested. Called PR - not interested and rude too! I now have 20 packets of follow on milk up for grabs!